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Unsealed Support

NEED
SOMETHING?

No call-centre maze. No hunting around.
Whether it is an order, delivery, sizing, a mystery box question or something completely different, tell us what is going on and we will point you in the right direction.

Orders Delivery Returns Sizing Mystery Boxes Product Questions Partnerships Orders Delivery Returns Sizing Mystery Boxes Product Questions Partnerships
Point Us In The Right Direction

WHAT DO YOU
NEED?

The more you tell us up front, the easier it is to get you the right answer. If your question is about an existing order, have your order number handy.

01 / Message ↘

TALK
TO US.

The main route. Send the team the details and include your order number if your question is about something you bought.

Open Contact Form ↓
02 / Orders #

ORDER
HELP.

Order status, delivery questions or something not looking right with an existing order.

Quick Answers ↗
03 / Returns ↩

RETURN
HELP.

Need to speak to us about something you received? Start with the FAQs, then message us if you still need help.

View Returns Help ↗
04 / Brands +

WORK
WITH US.

Brand, supplier, creator or partnership enquiry? Choose Partnership in the form and tell us what you have in mind.

Start A Conversation ↗
Drop Us A Line

TELL US
WHAT'S
UP.

01
Order problem? Include your order number so we can identify it quickly.
02
Mystery box question? Tell us which box you are looking at and what you need help with.
03
Something unusual? That is fine too. Give us the details and we will take it from there.

Contact Unsealed

Give us as much detail as you can. It helps us understand what you need before we reply.

By sending this form, you are giving us the information needed to respond to your enquiry.

Quick Answers

BEFORE
YOU
ASK.

A few of the things people are most likely to ask us. If this does not cover it, the form above is there for everything else.

Where is my order?
If you have already placed an order and need help with its status, send us a message using the form above and include your order number so we can identify it.
Can you tell me exactly what is inside my mystery box?
Nice try. The exact contents are meant to stay sealed until the box arrives. The surprise is the point.
Can I request a specific product?
Unsealed is built around not choosing the exact contents. Pick the box and the available options shown when ordering, and the rest stays a mystery.
What if I am unsure which size to choose?
Message us before ordering if you are unsure which available size option is right for you. Tell us which box you are considering and what you need help with.
How do I contact you about a return?
Use the contact form above and choose Returns as the reason for your message. Include your order number and details of the item or issue.
I want to work with Unsealed. Where do I start?
Choose Partnership / Brand Enquiry in the contact form and tell us who you are, what you do and what you have in mind.
Nothing Else?

GOOD.
GO GET
UNSEALED.

Question answered? Perfect. Head back to the boxes and see what is waiting to be unsealed.

Shop Mystery Boxes ↗